Manufactured in the U.S.A.
General pricing and changes
Custom frames prices are based on the information and pictures provided to us by you. If the designs evolve in scope, details, or work required beyond the original descriptions – we would need to re-price these changes at that point. Customer agrees that all frames will have 1inch (+) or (-) tolerance. Legs are not included in frame price. Please note that any quotes provided do not include delivery, which can only be provided after the frame is complete.
Changing or cancelling your order
If you wish for any reason to cancel your order, you must notify us within 7 days of the original order date. If we are given notice of a cancellation within 7 days of the original order date, a refund will be issued in the same tender as your 50% deposit payment. However, if your order has been started or if materials have been purchased specifically for the project, all material and labor expenses (at current shop hourly rate) would be deducted from the deposit payment.
Approvals, delays, and on-site limitations
Verbal approval by customer shall be considered as a written approval if customer chooses not to send a written approval back to us. All lead times quoted are close approximations of the production time required for any given design to ship point. Delays in production time may be caused by slow approval of project drawings or finish samples by customer, unforeseen complications with availability of materials, design limitations, etc. and we can not be held responsible for delays beyond our control.
Storage & balance due
Once a project is ready to ship, the client is notified accordingly. We require final payment before shipping. We encourage our clients to inspect their completed projects at our shop, if a client cannot or chooses not to inspect the furniture before shipping, the furniture will be deemed "inspected and approved". We will email a picture of the finished frame per your request. In no case we shall be responsible for any problems discovered after delivery or any return shipping charges. After 10 days from notification of completion, if customer is unable to or unwilling to accept shipment of item, we will have the option to pursue whatever actions deemed necessary to remedy the situation.
Colter Frames assumes no responsibility once the products have left our shop. We cannot be held responsible for potential problems with products that may occur in the client's home or place of business and is not responsible for any injury, harm or possible death that might occur in these places with the proper or improper use of these products. Neither can Colter Frames be responsible for products; such as, but not limited to, wear and tear, expansion and contraction of woods and joinery due to climatic changes, limitation of finish materials in any given situation, choice of materials or design chosen by designer or client, buyer's remorse or any other liability whatsoever resulting from use of the products. As all products are custom made to order, handcrafted and one of a kind, no guarantee is expressed or implied.
Damages in transit
Shipping companies inspect all furniture before pickup and we require them to sign a release that states that the furniture was picked up in good condition. If your furniture arrives damaged in any way, speak directly with the movers delivering the furniture on the best way to file a claim, as they would be directly responsible. We will do everything possible to help expedite any damage claims and repairs with the shipper.
Returning your order
As all of our products are either custom built to a client's needs or are custom fabricated to order, all sales are final. If you are not completely satisfied with your purchase, you must notify Colter Frames within 7 days of receipt of your furniture. We will do everything possible and within reason to help resolve the problem with any of the items that our company has made.
Showcasing your designs
Unless otherwise requested, Colter Frames may choose to showcase your designs on its website as examples of what we have made in the past and also offer for sale new versions of these designs to other clients.
Tel: 877.265.8803 Hours: Monday-Thursday 7:00am to 4:30pm, Friday 7:00am to 12:00pm